Play Away Policies
Guarantee
At Play Away satisfaction is guaranteed. If you are not completely satisfied with Play Away, we will refund any unused portion of your child's tuition. Sorry, registration fees are non-refundable. Refunds will be calculated based on total classes taken at the closest Play Away rate to the number of classes taken. Refunds for canceled classes using a credit card will be charged a $10 processing fee.
Non-Enrolled Siblings
We cannot accommodate non-enrolled siblings in any class with the exception of infants who remain in a car seat or in wearable carriers. Once child is mobile you must enroll him/her in a class or find other arrangements for the child. If you have an older sibling home from school on break or otherwise, we ask that you please try to schedule a make-up class. If you do bring a sibling to class and he/she plays in the play area a $15 class fee will be charged. The child must stay by your side during all activities. It has been our experience that older siblings can not help but want to play on the equipment and it is to inviting for them to ignore. This poses a disruption to all others attending.
Clothes
Parents and kids should wear comfortable play clothes. Parents must wear socks - no shoes, if you have forgotten socks we can provide a pair at a cost of $2 per pair. Children should be bare foot or wearing socks. Dresses should not be worn; they may interfere with class activities.
Healthy Kids
Please bring only healthy children. Your child should remain at home if he or she has had a fever, vomited, or had diarrhea within the past 24 hours or if he is exhibiting contagious cold symptoms (usually during the first few days of a cold.). We at Play Away reserve the right to refuse admittance to the class if we feel that the child is too ill to participate. We will gladly offer a make-up class.
Class Behavior
Class time should be enjoyable for all. If your child is disrupting the group, or is in any way harming other children, we kindly ask that the parent or caregiver remove the child from the group until said behavior has stopped. If the child is unable to attend the remainder of the class, a make-up class will gladly be given. Play Away reserves the right not to allow a child or parent to return to class if their behavior is deemed unacceptable, Play Away will refund any unused portion of class fees if a child or parents behavior is deemed as such.
Please refrain from conversation during the circle time portion of the class. Children are easily distracted and need to know proper classroom etiquette. If they see us chatting and interrupting they will follow suite. There will be plenty of time to catch up in the later portions of the class.
Make-ups and Refunds
We welcome you to make-up any missed class within your paid session period. We must be contacted in advance to schedule a spot for your child in the make-up class. Some classes may be full and therefore unavailable to use as a make-up class. Free or promotional classes may not be made up. (Buy 1 get 1 Free, extended promotional weeks etc.) Missed classes can not be added to the end of a session. No exceptions.
Food
No outside food, drinks, or gum are allowed. No exceptions. Please feed your children before your class. Snacking or feeding of siblings is not allowed in the waiting area.
Play Away policies for cancellation or switching of a class already paid for:
Play Away reserves the right to cancel a class that does not meet minimum enrollment requirements (3 or more students), or to switch that class to another day and/or time period. Students having paid for a cancel-led class will receive a full refund of remaining session. If a class is rescheduled to another day and/or time, students will have the option to enroll in that class.
Safety - Attendance and playing at a Play Away facility is at your own risk and you assume that risk for your child...Play Away offers a safe and fun place for children and their parents to interact, however play and the use of the Play Away facilities are at your own risk. Should you join play away we have some very basic rules that need to be followed. First, never leave your child un-attended. Second be aware of your surroundings especially when swings or other hanging apparatus are in use. Pay close attention to those around you, both children and parents while apparatus’ is in use. Please follow the direction of your Play Away instructor whose only goal is your child’s, and your safety and satisfaction.
Birthday Parties
If you need to switch party dates/times, you will be required to put down another non-refundable deposit. We will make your original date available to the general public and when/if it re-books, your original deposit will be credited to your Play Away account as a Credit ONLY and will be available to you immediately.
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